TERMS & CONDITIONS

 

This website is owned and operated by Keepers Studio Limited, a company registered in Scotland at:

 

123 Irish Street

 

Dumfries

 

DG1 2PE

 

Company Registration Number: SC571053

 

PAYMENT

 

Keepers Studio Limited must receive payment in full before any items are dispatched.

 

All prices are quoted in UK Pounds (£) and will only be accepted in UK Pounds (£).Unless otherwise stated any prices quoted by us, are inclusive of UK tax and duty. We do not take any responsibility for any import taxes, custom charges or administration fees payable on orders made outside of the European Union Zone. Please check with your country’s customs office for further details. (Unfortunately, as a consequence of the implications of The CITES and customs requirements and  regulations we are not in a position  to consider export to countries outside of the European Union.)

 

All Product Prices, Features And Specifications Are Subject To Change Without Notice.

 

Payment can be made by PayPal (If this method is used please note we will only ship to confirmed PayPal addresses). If you wish to pay by bank transfer or cash on collection please contact us directly to facilitate this.

 

RETURNS POLICY – WEB/MAIL ORDERS ONLY

 

Customers purchasing goods directly in person from us can fully evaluate them prior to making the payment and as such do not have this return and refund option available to them.

 

Goods may be returned to us up to 14 days after date of purchase (minus any costs incurred by us for the initial dispatching using our courier) if the customer simply wishes to return the item due to it being either unfit for purpose or simply because the customer has changed his/her mind, the return postage is at the full responsibility and payment of the customer and will be deductible from any refund provided.

 

TO MAKE A RETURN –

 

Please make contact with us to secure a returns authorisation.

 

Following authorisation Keepers Studio Limited will make arrangement with our couriers and yourself for the collection and return of the goods.

 

You will be responsible for ensuring the goods are properly secured in the packaging they were originally delivered in (please refer to delivery and returns page of keepers-guitars.com website) and safely handed to our designated courier. That the goods are returned in the same condition as they were sold. That valid proof of purchase is evidenced.

 

Upon receipt and checking of the returned goods and confirmation that they conform to our returns policy a refund will be made within 5 working days of the original purchase price less incurred postage and packaging expenses consistent with the original postage and packaging costs (e.g. 2 x original postage and packaging charge for initial delivery).

 

Whilst goods are sold as used and therefore subject to fair wear and tear those goods being returned as faulty and not fit for purpose will come under the terms of the Returns Policy detailed above but upon confirmation of the validity of the claim will receive a full refund of the full purchase price and postage costs made at the time of the initial purchase.

 

PRIVACY POLICY

 

Data collected by this site is only used to:

 

  • Take and fulfil customer orders.
  • Administer the site and service.
  • Name and address information will be disclosed to our couriers for delivery purposes only.
  • Keepers Studio Limited will not disclose customers’ information to 3rd parties.
  • We do not store credit card details nor do we share customer details with any 3rd parties.

 

SITE ERRORS

 

Every effort is made to keep our website up to date but sometimes mistakes may occur

 

  • . Errors and omissions excepted.

 

COOKIES

 

Cookies are used to keep track of the contents of the shopping carts.